Returns

Regret the order? Or (oh no!) dissatisfied?

You can request a return yourself by logging in.

It goes like this:

Submit a return request
Click the profile icon in the store navigation and then request a return.
1. Log in to your account:
1. Enter your email address in the Email field, then click Continue .
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Return to the online store and enter a six-digit verification code.
2. Click on the order for which you want to submit the return.
3. If your order contains more than one item, select the items you want to return.
4. Select a reason for the return and add a note for the store.
5. Click Request a Return . If your return request is approved and ready to ship, you will receive an email with shipping instructions and a return label. After the product is returned, you will receive a refund.

If you have owned the product for less than 30 days and it is not damaged, a return request will always be accepted. You must pay the shipping costs yourself.