Privacy declaration

Planostic, located at Waarsmanslag 11, Gouda, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Website: https://www.planostic.com
Address: Waarsmanslag 11, Gouda
Phone number: +31182239238

Sander Degen is the Data Protection Officer of Planostic. He can be reached via Sander@planostic.com.

Personal data that we process

Planostic processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process:

- First and last name
- Address data
- E-mail address
- IP address

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at privacy@planostic.com and we will delete this information.

For what purpose and on what basis do we process personal data?

Planostic processes your personal data for the following purposes:

- To be able to call or email you if this is necessary to provide our services
- Offer you the opportunity to create an account
- To deliver goods and services to you

Automated decision making

Planostic does not use automated decisions on matters that could have consequences for people.

How long we keep personal data

Planostic does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Order information (name, address, goods ordered, payment): 7 years (legal obligation)

Account information (such as contact details): 7 years from the last order.

Sharing personal data with third parties

Planostic does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. (Think of a delivery service.) We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Planostic remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Planostic only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also optimize our website with this. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

We explicitly do not use 'tracking' cookies to monitor your surfing behavior.

View, adjust or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Planostic and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to privacy@planostic.com. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Planostic would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Planostic takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

For example, Shopify is used, one of the largest professional webshop platforms. Shopify meets the strict security requirements of PCI (Payment Card Industry, a representative of the payment card industry).

If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via privacy@planostic.com.